SHIPPING AND RETURNS
PLEASE KEEP IN MIND THAT DUE TO THE PANDEMIC, THERE'S A SUBSTANTIAL INCREASE IN VOLUME OF SHIPMENTS WORLDWIDE, COUPLED WITH VERY FEW FLIGHTS AND DECREASED WORKFORCE, AND THIS IS CAUSING SOME DELAYS WITH DOMESTIC SHIPMENTS (ABOUT 2 TO 3 DAY DELAY) AND INTERNATIONAL (ABOUT 7-10 DAY DELAY) (CANADA, AUSTRALIA AND NEW ZEALAND 30 TO 45 DAY DELAY). THANK YOU IN ADVANCE FOR YOUR UNDERSTANDING.
We process and ship orders out within 1 to 2 business days. Our orders are shipped on business days (Monday through Friday, excluding major holidays.) Our standard shipping carrier is USPS. We kindly ask that you anticipate 3 to 5 business days for standard shipping in the US . Free Shipping is offered on all US $75.00 USD & all International orders over $125 USD.
All international orders are shipped via USPS. For USPS First Class International shipments, please allow 7 to 10 business days(depending on your country's regulations) for the package(s) to be delivered. It may take up to 3 weeks for some First Class International package(s) to be delivered. If the tracking status of your package doesn't change for over a week after your package has reached the destination country, please contact your country's postal service and provide your tracking number to inquire about your package. Once packages leave the US, we have no control over their delivery times, etc.
LOST OR STOLEN PACKAGE POLICY
We are not responsible for any lost or stolen packages, if the USPS tracking indicates the package was delivered to the correct address. We kindly ask our customers to follow the tracking information provided, and accept the package(s) on the delivery date.
Most packages are delivered to your mailbox. If a package is oversized, it may be left at a parcel locker by your mailman. In such cases, the key to the parcel locker is left in your mailbox in order for you to retrieve it from the parcel locker (parcel lockers are larger mailboxes in your building or community, usually adjacent to all the mailboxes and could be marked PL1, PL2, etc.)
If a package gets lost by USPS, or doesn't get delivered for any other reason, we'll send out a replacement package ASAP!
The following Return Policy is for both domestic and international orders.
We confidently stand behind our products. If at any time within 30 days of receipt you are not happy with the product(s), please email us at and we will replace your product(s) or issue a refund.
Products must be returned in new or gently used condition. We don't offer return labels. We kindly ask our customers to return the product(s) at their earliest convenience, using any shipping method they desire. Once a returned package is received at our warehouse, we will process the return within 2 to 3 business days.
Shipping charges are non-refundable. If you'd like to return an order that had qualified for free shipping, the cost of shipping & handling will be deducted from the refund. Customers may find the exact amount of their refund by contacting us via email at email@example.com.
EXCEPTION: There will be a 30% return fee on all following bundled packages:
The 4-Step Vitamin C Youthful Glory™ System
The Sleeping Duty™ Night Time Routine Kit
The Youth Regain™ Kit
The Skin Restore™ Kit
The Dream Team - AM/PM Essentials Kit
The Skin Affair Kit
The Vitamin C 3 Step - Starter Kit