Shipping And Returns
We process and ship orders out within 1 to 2 business days. Our orders are shipped on business days (Monday through Friday, excluding major holidays.) Our standard shipping carrier is USPS. We kindly ask that you anticipate 2-5 business days for standard shipping. Free Shipping is offered on all US orders.
All international orders are shipped via USPS. Please allow 7-10 business days(depending on your country's regulations) for the package to be delivered. It may take up to 2 weeks for some packages to be delivered outside of U.S.
LOST OR STOLEN PACKAGE POLICY
We are not responsible for any lost or stolen packages, if the USPS tracking indicates the package was delivered to the correct address. We kindly ask our customers to follow the tracking information provided, and accept the package(s) on the delivery date.
Most packages are delivered to your mailbox. If a package is oversized, it may be left at a parcel locker by your mailman. In such cases, the key to the parcel locker is left in your mailbox in order for you to retrieve it from the parcel locker (parcel lockers are larger mailboxes in your building or community, usually adjacent to all the mailboxes and could be marked PL1, PL2, etc.)
If a package gets lost by USPS, or doesn't get delivered for any other reason, we'll send out a replacement package ASAP!
We confidently stand behind our products. If at any time within 30 days of receipt you are not happy with the product(s), please email us at and we will replace or refund your product(s). Products must be returned in new or gently used condition. Since we offer free shipping, we don't offer return labels. We kindly ask our customers to return the product(s) at their earliest convenience, using any shipping method they desire. Once a returned package is received at our warehouse, we will process the return in 2-3 business days.
EXCEPTION: There will be a 30% return fee on all following bundled packages:
4-Step Vitamin C Youthful Glory™ System
Sleeping Duty™ Night Time Routine Kit
Youth Regain™ Kit
Skin Restore™ Kit