SHIPPING AND RETURNS
We process and ship orders out within 1 to 2 business days. Our orders are shipped on business days (Monday through Friday, excluding major holidays.) Our standard shipping carrier is USPS. We kindly ask that you anticipate 3 to 5 business days for standard shipping in the US . Free Shipping is offered on all US orders over $75.00 USD & all International orders over $125 USD.
All international orders are shipped via RR Donnelley E-Packet Services. Shipping times are between 2 to 4 weeks. We also offer DHL Express at discounted prices. Once packages leave the US, we have no control over their delivery times, etc.
LOST OR STOLEN PACKAGE POLICY
We are not responsible for any lost or stolen packages, if the USPS tracking indicates the package was delivered to the correct address. We kindly ask our customers to follow the tracking information provided, and accept the package(s) on the delivery date.
Most packages are delivered to your mailbox. If a package is oversized, it may be left at a parcel locker by your mailman. In such cases, the key to the parcel locker is left in your mailbox in order for you to retrieve it from the parcel locker (parcel lockers are larger mailboxes in your building or community, usually adjacent to all the mailboxes and could be marked PL1, PL2, etc.)
We encourage our customers to inspect the package(immediately after receiving) and report damaged or missing items immediately. Unfortunately, we won't be able to replace the item or send out the missing product, if the issue isn't reported within 3 days after receiving the package.
The following Return Policy is for both domestic and international orders.
We confidently stand behind our products. If at any time within 30 days of receipt you are not happy with the product(s), please email us at and we will replace your product(s) or issue a refund.
Products must be returned in new or gently used condition. We don't offer return labels. We kindly ask our customers to return the product(s) at their earliest convenience, using any shipping method they desire. Once a returned package is received at our warehouse, we will process the return within 2 to 3 business days.
Shipping charges are non-refundable.
There will be a 30% return fee on ALL bundled packages!
Customers may find the exact amount of their refund by contacting us via email at firstname.lastname@example.org.