Copy of FAQ
Frequently Asked Questions
Orders:
Q: How can I check the status of my order?
A: If you would like to check the status of your order please contact support@biobare.com.
Q: How do I change my address/information on my order?
A: If you require an address/information change please contact support@biobare.com before your order has been shipped.
Q: Can I use more than one promo code or combine promo codes?
A: Unfortunately, only one promo code may be used.
Q: How can I cancel my order?
A: If you would like to cancel your order please contact support@biobare.com and if the order hasn't been shipped yet we will go ahead and cancel the order.
Q: What type of payment do you accept?
A: We accept MasterCard, Visa, American Express, Discover, Apple Pay, Amazon Pay, and PayPal. Please be advised that only one payment method can be used for an order.
Shipping:
Q: How do you ship the packages?
A: For domestic (US) orders we use USPS. For international orders we use RR Donnelley and DHL Express.
Q: Do you ship to countries outside the US?
A: Yes! We ship internationally, including Canada, Australia, UK, New Zealand, etc...
Q: How can I track my order?
A: The best way to track your order would be from the shipment notification email you receive when your order ships out.
Q: What if my package gets lost, what should I do?
A: If your package has been lost, please contact support@biobare.com and we'll send you further instructions on how to proceed.
Products:
Q: Where do you produce your products?
A: All bioBare products are MADE IN the USA.
Q: Will your products work for my skin type?
A: Yes, bioBare is suitable for all skin types but we highly recommend a patch test if you're particularly sensitive.
Q: Are bioBare products safe during pregnancy and nursing?
A: We recommend pregnant and nursing women consult with their physicians before application. The complete list of the ingredients is posted on our website under the "INGREDIENTS" tab for every individual product.
Q: Are your products tested on Animals?
A: No, we do not test our ingredients or the finished products on animals. We love our furry friends.
Q: Are your products Nut/Soy Free?
A: Many bioBare products do not contain nuts or soy, however, we do encourage our customers to consult with a physician to decide if the product is right for them.
