SHIPPING AND RETURNS
We process and ship orders out within 1 to 3 business days. Packages are shipped on business days (Monday through Friday, excluding major holidays.)
Our standard shipping carrier is USPS. We kindly ask that you anticipate 3 to 5 business days for standard shipping in the US . Free Shipping is offered on all US orders over $75.00 USD & all International orders over $125 USD *After Discount.
Before selecting a shipping method, please consider the extra time required to process your order (1-3 business days). We always try to ship your orders on time, after the package leaves our warehouse we are not responsible for the delays caused by USPS, UPS, or other shipping carriers.
All international orders are shipped via APC Logistics International Services. Shipping times are between 2 to 4 weeks. We also offer DHL Express for expedited service.
Once packages leave the US, we have no control over their delivery times, etc. We are not responsible, if customs holds your package for additional inspections. All orders leave our warehouses on time, the rest is out of our control.
In transit orders can not be canceled. If you wish to cancel your order after the package has been shipped, please wait to receive your package, and return it back to us for a refund.
LOST OR STOLEN PACKAGE POLICY
You'll be offered to purchase Route - Shipping Protection at checkout. Route protects your package against lost, damaged, or stolen items. By deselecting shipping protection, bioBare is not liable for any lost, damaged, or stolen items*.
Route package protection policy requires any issues to be reported within 15 days of the delivery date. Issues reported later than 15 days will not be eligible for a claim.
We are not responsible for any lost or stolen packages, if the USPS tracking indicates the package was delivered to the correct address. We kindly ask our customers to follow the tracking information provided, and accept the package(s) on the delivery date.
Most packages are delivered to your mailbox. If a package is oversized, it may be left at a parcel locker by your mailman. In such cases, the key to the parcel locker (or the a combination code) is left in your mailbox in order for you to retrieve it from the parcel locker (parcel lockers are larger mailboxes in your building or community, usually adjacent to all the mailboxes and could be marked PL1, PL2, etc.)
We encourage our customers to inspect the package (immediately after receiving) and report damaged or missing items immediately. Unfortunately, we won't be able to replace the item or send out the missing product, if the issue isn't reported within 3 days after receiving the package.
RETURN TO SENDER ORDERS
We ask our customers to provide the correct shipping address at checkout. Review and make sure the address is correct before submitting the order. If a package gets returned back to us more than once the customer will be charged for the S/H charges and the order will be canceled and refunded(even orders qualified for free shipping).
The following Return Policy is for both domestic and international orders.
We confidently stand behind our products. If at any time within 30 days of receipt you are not happy with the product(s), please email us at and we will replace your product(s) or issue a refund.
Products must be returned in new or gently used condition. We don't offer return labels, customers are responsible for return shipping fees. We kindly ask our customers to return the product(s) at their earliest convenience, using any shipping method they desire. Once a returned package is received at our warehouse, we will process the return within 2 to 3 business days.
Shipping charges are non-refundable.
Rose Quartz Facial Roller is non-refundable. If returned the item will not be re-shipped or refunded.
There will be a 30% return fee on ALL bundled packages! The bundled packages/kits must be returned completely in order to receive a refund. If the kit is missing items, the refund won't be issued and the package won't be re-sent to the customer.
* After Discount: If applying a discount code brings the total value of your order less than the amount qualified for free-shipping, our system will automatically charge you the S/H fee.